Privacy Policy

1. Introduction

Fluyd ("Fluyd Sport Ltd", "we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use the Fluyd mobile application, website, and related services (the "Service").

By using Fluyd, you acknowledge and consent to the practices described in this Privacy Policy.

We serve a global audience and comply with international privacy regulations including:

  • GDPR (EU and UK)
  • CCPA/CPRA (California)
  • Other applicable privacy laws

2. Information We Collect

a. Account Information

  • Name
  • Email address
  • Password or third-party login credentials
  • Profile photo (optional)

b. Social Interaction Data

  • Posts you create
  • Images or media you upload
  • Likes on posts
  • Comments you make
  • Followers and accounts you follow

c. Body Metrics & Training Logs

  • Height
  • Weight
  • Training reflections, injury notes, or personal logs

(These may be considered sensitive personal data depending on your jurisdiction.)

d. WHOOP Integration Data (Optional)

If you connect a WHOOP device or account, and with your explicit consent, we may receive:

  • Heart rate and HRV
  • Calories burned
  • Sleep performance
  • Recovery score
  • Strain metrics
  • Any additional WHOOP data you authorize

e. Device & Technical Data

  • IP address
  • Device type, OS, and model
  • Usage analytics
  • Crash logs
  • Region or approximate location (if enabled)

f. Cookies (Website Only)

We use cookies and similar technologies for functionality, analytics, and preference storage.

3. How We Use Your Information

We process your data to:

  • Operate, maintain, and personalize your account
  • Enable social features (posting, liking, commenting, following)
  • Provide training insights and performance analytics
  • Sync and display WHOOP data (if connected)
  • Improve app functionality, safety, and performance
  • Communicate updates, support messages, or promotional content
  • Enforce our Terms of Service and protect user safety

We never sell your personal or health data.

4. Legal Basis for Processing (GDPR – EU/UK Users)

For users in the EU or UK, we process data under the following legal bases:

  • Consent: health data, WHOOP integration, cookies
  • Contractual necessity: to operate your account and provide the Service
  • Legitimate interests: security, analytics, improvement of the Service
  • Legal obligations: compliance with applicable laws

5. Sensitive Data Processing

Certain data - such as health metrics, WHOOP data, or injury notes - may be considered special category data.

We only process such data when:

  • You provide explicit consent
  • Processing is necessary for Service functionality
  • Additional security measures are in place

You may withdraw consent or delete this data at any time.

6. Sharing of Personal Data

We may share data with:

  • Service providers assisting with hosting, analytics, or operational services
  • WHOOP, only if you choose to connect your WHOOP account
  • Legal authorities, when required by law
  • Successor entities in the event of a merger, acquisition, or restructuring (with prior notice)

We never publicly share your health or sensitive data without your explicit permission.

7. Third-Party Data & Accuracy

Fluyd is not responsible for:

  • Errors, inaccuracies, or delays in WHOOP data
  • Inconsistencies in third-party information
  • Decisions made based on WHOOP-derived or app-generated insights

Users should not rely solely on WHOOP or Fluyd insights for medical or health decisions.

8. No Medical Advice

Fluyd does not provide medical, diagnostic, or professional fitness advice.

All insights - including WHOOP data, calories burned, HR/HRV metrics, and recommendations - are informational only.

Always consult a qualified professional for health-related decisions.

9. International Data Transfers

Because Fluyd operates globally, your data may be transferred outside your home country.

We use recognized safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Data Processing Agreements
  • Adequacy decisions under EU/UK law

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

California Users (CCPA/CPRA)

You also have:

  • Right to know what data is collected
  • Right to deletion
  • Right to opt out of data selling or sharing (not applicable — Fluyd does not sell data)

To exercise your rights, contact: info@fluydsport.com

11. Data Retention

We retain personal data:

  • For as long as your account is active
  • Until you request deletion
  • As required for legal, security, or business purposes

Aggregated, anonymized data may be retained for analytics indefinitely.

12. Security

We use industry-standard security practices, including:

  • Encryption in transit and at rest
  • Secure hosting infrastructure
  • Access controls and authentication protections
  • Routine monitoring and audits

No system is 100% secure, but we work to protect your information proactively.

13. Children's Privacy

The Service is not intended for users under 16 years old.

We do not knowingly collect data from children under this age.

If you believe a minor has used the Service, contact us and we will delete the data.

14. Copyright & DMCA Requests

To submit a copyright or DMCA request, email: info@fluydsport.com

Please include all required documentation. We will respond in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If significant changes occur, we will notify you via email or in-app notification.

Continued use of the Service after updates means you accept the revised Policy.

16. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us at:

info@fluydsport.com